CRAFTSMANSHIP and WARRANTY
We are in this together! And our goal is to produce great optical products that you can use each and every day!
We guarantee our work and stand behind it! That means when orders are placed, we'll do our part in crafting your custom order. Please remember that custom orders cannot be returned or exchanged. Your vision is like your fingerprint and your order cannot be easily re-sold to the next patient. Rarely, we are human after all, if an error is made, we will address it and find a happy resolution.
All frames are warranted to be free of defects for one year from your original date of purchase, on new, complete pair purchases. Any work determined to be done with the eyewear outside of our shop will void the warranty. Reusing your previous eyeglass frames, regardless of age, is not recommended and will not be warranted. Frames broken due to neglect or accident or misuse are not covered*.
Lenses with scratch resistant coating are warranted to be free of manufacturer defects for one year from your original date of purchase. Scratch resistant coating does not make the lenses scratch-proof. Proper care should be taken when cleaning your eyeglass lenses (refer to the lens care instructions below). Lenses that are scratched, broken or chipped due to neglect or accident or misuse are not covered*.
Anti-reflective coatings or "no-glare" lenses are warranted to be free from manufacturer defects for one year from the original date of purchase.
Should you need a eyeglass frame and/or lens replacement that is not covered under the manufacturer's warranty as stated above, we will extend a 50% discount off the original retail price to replace a frame, lenses or complete pair one time. Exclusions are to Ray Ban, Jimmy Choo, Tory Burch and Costa Del Mar Sunglasses. (For warranty information on these products please see our opticians or refer to the manufacturer's warranty details).
*Examples of neglect, accidents, or misuse include the following but are not limitied to: dropping, improper storage or handling, sitting on them, removing them from your head incorrectly, damage as a result of collision, children or pets.
EYEWEAR CLEANING INSTRUCTIONS: Rinse dirt and debris off of your lenses with cool, clean running water to remove any abrasives that may be on them. Then, spray with an approved cleaner and wipe with a soft, clean microfiber eyeglass cloth. Do not use a cloth that has been subjected to harsh soaps or fabric softener.